CAN I BUY A SEASON TICKET?
We don’t sell season tickets, but we do offer discounted swim passes for regular swimmers.
CAN I CANCEL MY BOOKING?
Bookings are non-refundable and can only be exchanged in exceptional circumstances. Please book carefully and correctly.
WHAT HAPPENS IF IT RAINS?
The Lido remains open in all weathers, with the exception of electrical storms. The water is warm, and you can enjoy your swim even in the rain! There is also marquee shelter on the lawn. We cannot refund or exchange a booking because of the weather forecast.
In the exceptional situation that we have to cancel a session because of extreme weather conditions, we will contact you with as much notice as possible and either rearrange your session or give you a full refund.
CAN I PAY BY CASH?
We encourage online booking and contactless payments, but we do also accept cash. In the café we also prefer card payment but accept cash- please help us by having the right change where possible.
CAN I BRING MY INFANT SWIMMING?
Yes, there is no minimum age for swimmers. They must wear suitable swim nappies. Please be aware that, while the pools are well heated, the wind chill can make it feel colder. Children aged 2 years and under swim for free at The Lido.
Occasionally it may be necessary for us to keep the toddler pool closed during a family session. If the toddler pool is crucial to your visit, we recommend that you phone ahead to check it’s open. Infants are welcome in the main pool.
WHEN CAN I BRING MY DOG SWIMMING?
Sadly, dogs are not allowed inside the facility. At the very end of the season we do run a ‘dog swim’ where owners and dogs can swim together. The date for this will be early September and will be announced in the summer. Please keep an eye on our website for booking details.
DO YOU HAVE A SLIDE?
No, there is currently no slide at The Lido. The old slide suffered deterioration while out of use during the pandemic, and can no longer be used.
CAN I HIRE THE POOL FOR A PRIVATE EVENT?
Yes, the whole facility is available for hire outside normal public opening hours (evenings) and also for a two-hour slot on a Saturday morning.