FAQs

 
CAN I BUY A SEASON TICKET?

Season tickets will not be available in 2022. The Lido is still recovering from the impact of the pandemic and negotiating spiralling energy costs. We have held prices from last year and offer an extra reward for frequent swimmers.

CAN I CANCEL MY BOOKING?

Bookings are non-refundable and cannot be exchanged unless in exceptional circumstances. Please book carefully and correctly, and contact us immediately if you think you have made a mistake.

WHAT HAPPENS IF IT RAINS?

The Lido remains open in all weathers (with the exception of electrical storms) and the water is heated, so you can enjoy your swim even in the rain. There is also marquee shelter on the lawn. We do not refund or exchange tickets because of the weather forecast. If we do have to cancel your session because of extreme weather conditions, we will notify you as soon as possible and refund your tickets.

WHAT IF I AM RUNNING LATE FOR MY SESSION?

Don’t worry, you can arrive at any time during your session if you have pre-booked. Please make yourself known to a member of staff when you arrive.

CAN I PAY BY CASH?

We encourage contactless payment, or booking ahead online, but we do also accept cash. The café accepts card payments only, unless you have exactly the right change.

CAN I BRING AN INFANT?

Yes, we have no minimum age for swimmers. They must wear suitable swim nappies. Please be aware that, although the water is well heated, the wind chill can make it feel colder. Wetsuits are welcomed for very young swimmers. Children 2 years of age and under swim for free at The Lido.

DO YOU STILL HAVE A SLIDE?

Our beloved slide has suffered deterioration in the two years it was out of action during the pandemic, and is not currently safe for use. We are working to find out whether it can be successfully renovated, and whether we can afford to do it.

CAN I HIRE THE POOL FOR A PRIVATE PARTY?

Yes, the facility is available outside public hours for private parties. The Lido offers a two-hour private slot on Saturday mornings 11.30am - 1.30pm, and you can also hire the facility after hours (weekdays from 7.45pm and weekends from 6.45pm). You will have the pools, lawn and changing rooms all to yourself and the café will be open for Saturday lunchtime hires (by arrangement only for evening hires).