FAQs

 
Why can’t The Lido open its changing rooms?

The layout of our changing rooms and showers is cramped and not well ventilated. As a largely outdoor venue, we have decided it is safer for the sake of our customers and staff to keep them closed for the rest of the season. We would like to thank you for coming ready and showered and for respecting our decision.

Can I visit as a spectator?

Although we currently have a limited capacity, which includes the people on poolside as well as in the water, spectator tickets will be available for purchase from 19th July. Please remember if you are bringing children under 8 years, they must be accompanied into the water.

Why can’t I buy a season ticket?

First, the fluidity of the situation caused by the pandemic has made it hard to guarantee a full season. Also, The Lido is struggling to remain financially viable through the current restrictions because capacity is so severely restricted. We have priced individual tickets as keenly as we dare, while trying to protect the future of the pool. As restrictions ease and capacity can increase, we will review our prices. We really hope to be back to offering season tickets next year. Thank you for every ticket you buy to swim with us; you are helping The Lido to survive.

Can I take photographs?

No photography is allowed in public sessions in 2021. We can only allow photography in public sessions when we record the full details of the photographer, in accordance with our policy of safeguarding children and vulnerable people. During COVID restrictions, recording such data creates too much close contact between staff and customers. We also have the unusual situation of people changing on poolside and on the lawn during sessions. We therefore cannot allow photography at The Lido this year; please be kind to our staff if they have to remind you not to take photos.